Terms & Conditions
1. GENERAL CONDITIONS
1.1 The OtticaAzzurroCapri.it website has its registered office in OTTICA AZZURRO CAPRI | Eyewear boutique VAT number: IT06310531212. The use of the site by the User is subject to these conditions and access to the site presupposes the recognition and acceptance of all the Conditions of Sale. OtticaAzzurroCapri.it does not provide any kind of guarantee (expressed or implied) regarding the accuracy, completeness and reliability of the information, software, services and in general of the content of the site, except as strictly established by the laws to consumer protection.
1.2 OtticaAzzurroCapri.it will be updated daily and expressly reserves the right to modify, in whole or in part, at any time and without notice, any part of the website.
1.3 The offer of products and services of OtticaAzzurroCapri.it is aimed at both consumer Users and other Users. By Users we mean the subjects who purchase products or services presented on the site for purposes unrelated to the entrepreneurial or professional activity carried out by them in accordance with the provisions of the current decree.
2. CONTRACT OF SALE - PURCHASE OF PRODUCTS
2.1 The representation of the images of the products visible on the OtticaAzzurroCapri.it website generally corresponds to the photographic image of the same provided by the manufacturer or distributor with the sole purpose of presenting them for sale, without any guarantee or commitment, explicit or implicit on the part of OtticaAzzurroCapri.it about the exact correspondence of the image depicted on the site with the real product, especially with regard to the dimensions and / or chromatic aspects of lenses and frames.
2.2 In each product page there is in addition to the images a description as detailed as possible regarding the coloring of lenses and frames but in no way OtticaAzzurroCapri.it is responsible for what is described.
2.3 Each sale of products or services will be archived by OtticaAzzurroCapri.it through an electronic system and can be viewed, where necessary, both by the staff of OtticaAzzurroCapri.it and by any third parties that it uses for the execution of related services, shipments , invoicing, warehouse management.3. PRICE AND AVAILABILITY OF PRODUCTS / SERVICES
3.1 The prices published on each page of the OtticaAzzurroCapri.it website include VAT and any other legal obligations. The cost of each shipment (if applicable) must be added to the price of the individual product and / or service, the amount of which may vary according to the method of delivery and payment, as well as in relation to the purchase price of the product.
3.2 For purchases of sunglasses for amounts exceeding € 99.00, the shipping is fully paid by OtticaAzzurroCapri.it. For purchases of contact lenses or accessories for amounts exceeding € 69.00, the shipping is fully charged to OtticaAzzurroCapri.it. The total amount due for the shipment will be clearly indicated and communicated to the Customer, before the conclusion of the Sales Agreement (in the cart). In the event of amounts below € 99.00 (sunglasses) or € 69.00 (contact lenses) the shipping price applied will be € 5.99.
3.3 The prices shown on the Site are subject to possible variations and / or modifications by OtticaAzzurroCapri.it without any obligation to notify the Customer. These increases may depend - among others - on increases decided by the suppliers of OtticaAzzurroCapri.it. The price will remain that of the order.
3.4 The availability of the products is subject to the availability of our central warehouse and the manufacturer. OtticaAzzurroCapri.it ships within 24/48 hours. Normally the products are available in 5-7 working days. Statistically in 4 days the order is shipped (with the exception of some type of contact lens). The order to the supplier is automatic but the delivery times of the distributors may exceed the contractual delivery terms. Each purchased product will be shipped with a regular sales invoice, manufacturer's CE warranties, 24-month warranty (for manufacturing defects), brand case purchased and microfiber / cleaning cloth (where applicable).
4. PRODUCT DELIVERY
4.1 OtticaAzzurroCapri.it relies on express couriers such as DHL, UPS or Bartolini. When the order is processed from our warehouse and the courier takes charge of your delivery, usually 24 hours pass (working days) or at most 48 hours for Italian destinations (maximum 3 days for Calabria, Sicily, Sardinia ). Product deliveries will take place during working days. It is possible to follow the progress of the package via the email received from the Bartolini courier after taking charge of the shipment. We would like to point out that NO COURIER MAKES preventive phone calls and does not manage shipments that require particular times. Product deliveries will take place on working days from 9.00 am to 6.00 pm. From the moment of receipt of the email by Bartolini, thanks to the new service, you will be able to have an indication of the average time in which your package will be delivered in an average "time span" of 4 hours. (it is specified that this indication may exceed the times indicated for problems related to previous deliveries or particular weather situations).
4.2 Communication of attempted delivery with Bartolini: in case of non-delivery due to the absence of the recipient, an email or a text message is sent to the recipient with a timely communication that will contain the date to make the new delivery, normally scheduled for the next working day and the indicative time. By contacting the relevant branch you can agree on a different date or request an alternative address (with the prior authorization of OtticaAzzurroCapri.it) or request collection at the branch.
4.3 Notification of non-delivery with UPS / DHL: the courier can leave a coupon in the mailbox or near the intercom in which he communicates his passage and the non-delivery of the package. We recommend that you contact the branch indicated on the coupon directly to agree on the next delivery.
4.4 Shipments that will return to us due to the exceeded storage period will be subject to payment by the customer for the reshipment of the goods.
4.5 The recipient of the package is invited to check and ensure its integrity immediately upon collection and in front of the courier who has been in charge of delivery. No courier will check the contents of the package before having signed the delivery. In the event that you are not the one to collect the package directly, please inform who will collect it.
5. METHOD OF PAYMENT
5.1 The types of payment accepted by OtticaAzzurroCapri.it are:
Credit Cards: Visa, Mastercard, Cartasì, Postepay (totally free)
Paypal (3% administrative fee)
5.2 If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their assignees, and that you authorize this transfer. ",
6. RIGHT OF WITHDRAWAL - EXCHANGE OF GOODS
6.1 The Consumer has the right to withdraw from the purchase without any penalty and without specifying the reason. To this end, he must send a communication to the customer service of OtticaAzzurroCapri.it presenting any explicit written declaration to be sent within 14 days of receipt of the chosen products. The return of any item is accepted without hesitation, as long as it is in PERFECT CONDITION and SEALED, FREE OF ANY KIND OF WEAR, NEITHER DAMAGED OR SCRATCHED.
6.2 The costs of returning the goods and / or requesting an exchange of goods will be borne by the consumer. In case of cancellation of the order before the shipment of the goods, the cost will be charged to the consumer up to a maximum of 9.99 euros. In case of sending by the seller of goods different from those ordered or with defects attributable to the production of the product, the shipping costs for the return of the goods and the new shipment will be borne by the seller. OtticaAzzurroCapri.it reserves the right to ask the consumer for proof, including photographic evidence, to activate the withdrawal by the seller in any situation it deems appropriate. The Consumer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
6.3 OtticaAzzurroCapri.it will not be liable under any circumstances for damage, theft or loss of the returned items, until they have been returned. Any risk will therefore be borne exclusively by the customer. It should be noted that the items must be returned to the address provided by email by the Customer Service. We recommend the return of the item via a traceable shipment. OtticaAzzurroCapri.it is not responsible for packages lost or damaged during the transit of the return. Once the integrity of the returned product has been verified, OtticaAzzurroCapri.it will refund the amount paid by the customer no later than 14 days from receipt of the returned product using the same payment method as the consumer or alternatively agreeing with the consumer for reimbursement. by bank transfer without the consumer incurring any cost as a consequence of reimbursement. The right of withdrawal is not envisaged for the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and specifically that have been opened after delivery (liquids or boxes of contact lenses).
7.1 OtticaAzzurroCapri.it with registered office in Via Vittorio Emanuele, 38 80073 - Capri. creator and promoter of the activities provided on the website www.OtticaAzzurroCapri.it, reserves the right to use, in full compliance with current regulations (Article 13 et seq. Legislative Decree 196/2003), the personal data provided voluntarily by Users. Users are therefore invited to periodically visit this section to update themselves on changes related to changes in current legislation. OtticaAzzurroCapri.it guarantees users that the processing of personal data will be reserved for uses strictly connected and correlated to the provision of its services, to facilitate the management of the site and the fulfillment of orders. The data voluntarily provided by Users will in no case be communicated or disclosed to third parties, except in cases where this is not necessary for the purpose of providing the service. Personal data will be processed by OtticaAzzurroCapri.it through the use of both paper and electronic tools, in compliance with current personal data security regulations, for the purposes that will be specified from time to time. OtticaAzzurroCapri.it informs that Users can exercise the rights referred to in Article 7 of Legislative Decree 196/2003, reported below in its essential part. Users have the right to request the following information: a) confirmation of the existence or not of personal data concerning them, b) the clear communication of the data and their origin, c) the reason and purpose of their existence and of their use. For any communication regarding privacy, please contact us at the email address info@OtticaAzzurroCapri.it. A representative will be at your complete disposal within the next 24/48 hours.
8. COMMUNICATIONS AND COMPLAINTS
8.1 All communications or any complaints against OtticaAzzurroCapri.it must be addressed to the Customer Service of OtticaAzzurroCapri.it, by filling in the appropriate forms on the site or by sending an email to the Customer Service.
9. COPYRIGHT AND TRADEMARKS
9.1 All contents, such as, by way of example, information, software programs, text, graphics and images, present on the Site are protected by copyright. Users are therefore expressly prohibited from modifying, distributing, transmitting, publishing, marketing, licensing, copying or using the contents for commercial purposes without the prior written consent of OtticaAzzurroCapri.it. All trademarks, logos and other distinctive signs of any kind used on the Site belong to OtticaAzzurroCapri.it and / or their respective owners. It is expressly forbidden to use the trademarks by the user, in any way and for any purpose, including reproduction on other websites, without the prior written authorization of OtticaAzzurroCapri.it or the legitimate owners. The images, descriptions, colors and all the technical details of each single pair of glasses are purely indicative. OtticaAzzurroCapri.it reserves the right to update the site at any time without notice.
10. REFERENCE LEGISLATION - JURISDICTION
10.1 These General Conditions are governed by Italian law as well as each Contract of Sale and subject to Italian jurisdiction. Any dispute relating to the General Conditions or to the Sales Contracts will be the exclusive competence of the Court of Padua, without prejudice to the applicability of the mandatory rules of law set up for the protection of Consumers.