In the event that you wish to return an item and request a refund, it is necessary to return it within 12 days from the date of arrival, with shipping paid by the buyer, to the address: OPTICA AZZURRO CAPRI VIA Via Vittorio Emanuele, 38 80073 - Capri .
Inside the package it is necessary to insert a written communication stating the willingness to proceed with the return together with the refund request and attach the shipping note to prove the purchase. It is also necessary to specify your e-mail and telephone numbers.
OTTICA AZZURRO reserves the right to refuse returns for items that are not in the same condition in which they were received or in the case of returns shipped more than 12 days from the date of delivery. The right of withdrawal is understood to be exercised correctly, therefore, if the following conditions are fully met:
the products must not have been used, worn, washed or damaged; They must bear the guarantee seal; they must bear the original tag; the products must be returned in their original packaging, complete with all their accessories. If all the required conditions have been met, the price of the products will be refunded
You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your expense. In case you refuse this shipment, we will reserve the right to keep the products and the amount corresponding to the purchase of the products. After receiving your return and checking that all the requirements have been met, you will receive an e-mail confirming acceptance of the return. The refund will be activated in the shortest possible time, once it has been verified that the withdrawal has taken place in compliance with the above conditions. If a discount was applied to the original order, the refunded amount will be recalculated to match the revised order value and the appropriate discount level.
