If you wish to return an item and request a refund, you must send it back within 14 days of the arrival date, with shipping paid by the buyer, to the address: OTTICA AZZURRO CAPRI VIA Via Vittorio Emanuele, 38 80073 – Capri .
Inside the package it is necessary to insert a written communication declaring the desire to proceed with the return together with the refund request and attach the shipping note to prove the purchase. You must also specify your email and telephone numbers.
OTTICA AZZURRO reserves the right to refuse returns for items that are not in the same condition in which they were received or in the case of returns sent after 14 days from the delivery date. The right of withdrawal is considered to be exercised correctly, therefore, if the following conditions are fully respected:
the products must not have been used, worn, washed or damaged; They must bear the guarantee seal, they must bear the original tag; the products must be returned in their original packaging, complete with all their accessories. If all the required conditions have been respected, the price of the products will be refunded
You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the products purchased back at your expense. If you refuse this shipment, we reserve the right to retain the products and the amount corresponding to the purchase of the products. After receiving your return and checking that all requirements have been met, you will receive an email confirming acceptance of the return. The refund will be activated as quickly as possible, once it has been verified that the withdrawal has taken place in compliance with the conditions set out above. If a discount was applied to the original order, the refunded amount will be recalculated to conform to the revised order value and appropriate discount level.