General conditions of sale and shipments
OTTICA AZZURRO CAPRI ships worldwide via DHL, UPS, GLS courier. Your order placed on otticaazzurrocapri.com starts from OTTICA AZZURRO CAPRI | Eyewear boutique VAT number: IT06310531212 – Orders will be processed within 2 working days from the time of purchase. Orders placed over the weekend will be processed starting the following Monday morning.
NB It is important, when ordering, to enter a correct email address and telephone number; Therefore, if the UPS/DHL/GLS courier cannot find anyone at the time of delivery, it will contact the customer via email to schedule a second free delivery. If UPS/DHL/GLS does not receive a response to the email sent, it will NOT carry out a second delivery. delivery and the package will return to the sender after 10 days and the costs resulting from storage will be charged to the recipient. The courier does not always contact the customer by telephone, which is why it is important to enter an exact email address when ordering. NB it is not possible to change the address or the order after making the purchase. Deliveries are delivered from Monday to Friday, from 9.00 to 18.00.
Estimated costs and times for delivery from the date of shipment
For Italian shipments, delivery times are 24/36 hours, net of holidays and weekends.
- Italy – Free
- Europe – Free for purchases greater than €499.00, below this threshold €14.00
- World - Free for purchases greater than €599.00, under this threshold €30.00
You change
The OTTICA AZZURRO CAPRI Web Shop provides the possibility of changing the item purchased online, within 12 working days from the date of receipt and at costs borne by the buyer, if the products are in the same condition in which they were received , with the warranty seal intact and shipping note proving the purchase.
You can do this by sending it to the address: OTTICA AZZURRO CAPRI, VIA Via Vittorio Emanuele, 38 80073 – Capri.
It is necessary to send an email before sending the goods, attaching photos of the product, box and all accessories and a written communication describing in detail the characteristics of the item you intend to receive as a replacement, the reason why you intends to make the exchange, the address where you wish to receive the package; to the email address: info@otticazzurrocapri.com
Returns
If you wish to return an item and request a refund, you must send it back within 14 days of the arrival date, with shipping paid by the buyer, to the address: OTTICA AZZURRO CAPRI VIA Via Vittorio Emanuele, 38 80073 – Capri.
It is necessary to send an email before sending the goods, attaching photos of the product, box and all accessories that you intend to return and a written communication declaring your desire to proceed with the return together with the refund request. Furthermore, it is necessary to specify your e-mail and telephone numbers at the following address: info@otticazzurrocapri.com
IF THE BUYER SHIPS THE GOODS WITHOUT RETURN AUTHORIZATION, THE SHIPMENT WILL BE REFUSED.
OTTICA AZZURRO CAPRI reserves the right to refuse returns for products that are not in the same condition in which they were sent, failure to receive the email or in the case of returns sent after 14 days from the delivery date. The right of withdrawal is considered to be exercised correctly, therefore, if the following conditions are fully respected:
- the products must not have been used, worn, washed or damaged;
- They must have the guarantee seal (coloured anti-shoplifting) on the bridge of the glasses
- they must show the original tag;
- the products must be returned in their original packaging, complete with all their accessories. If all the required conditions have been respected, the price of the products will be refunded
You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the products purchased back at your expense. If you refuse this shipment, we reserve the right to retain the products and the amount corresponding to the purchase of the products. After receiving your return and checking that all requirements have been met, you will receive an email confirming acceptance of the return. The refund will be activated as quickly as possible, once it has been verified that the withdrawal has taken place in compliance with the conditions set out above. If a discount was applied to the original order, the refunded amount will be recalculated to conform to the revised order value and appropriate discount level.
For returns outside Italy the return terms drop to 10 days.
This returns policy does not affect your legal rights.
