Conditions of sale and shipment

General conditions of sale and shipments

Capri Blue Optic ships all over the world via DHL and UPS courier. Your order placed on opticalazzurrocapri.com starts from LIGHT BLUE OPTICS CAPRI | Eyewear boutique VAT: IT06310531212 - Orders will be processed within 2 working days from the time of purchase. Orders placed during the weekend will be processed starting from the following Monday morning.

NB It is important, when ordering, to enter a correct email address and telephone number; Therefore, if the UPS / DHL courier does not find anyone at the time of delivery, it will contact the customer via email to schedule a second free delivery, if UPS / DHL does not receive an answer to the email sent it will NOT make a second delivery and the package after 10 days it will return to the sender and the costs deriving from the stock will be charged to the recipient. The courier does not always contact the customer by phone, so it is important to enter an exact email address when ordering. NB it is not possible to change the address or the order after making the purchase. Deliveries are delivered from Monday to Friday, from 9.00 to 18.00.

Estimated delivery times and costs from the date of shipment

For Italian shipments, delivery times are 24/36, net of holidays and weekends.

  • Italy - Free
  • Europe - Free for spending over € 499.00, € 14.00 below this threshold
  • World - Free for spending over € 599.00, € 30.00 below this threshold

You change

The OPTICA AZZURRO CAPRI Web Shop provides the possibility to change the item purchased online, within 12 working days from the date of receipt and at the expense of the buyer, in the event that the products are in the same condition in which they were received. , with the guarantee seal intact and a delivery note that proves the purchase.

You can do this by sending it to the address: CAPRI LIGHT BLUE OPTICS VIA Via Vittorio Emanuele, 38 80073 - Capri.

It is necessary to insert a written communication in the package in which the characteristics of the item that you intend to receive in replacement are described in detail, the reason for which you intend to make the change, the address at which you wish to receive the package.

Returns

In the event that you wish to return an item and request a refund, it is necessary to return it within 12 days from the date of arrival, with shipping paid by the buyer, to the address: CAPRI BLUE OPTICS VIA Via Vittorio Emanuele, 38 80073 - Capri.

Inside the package it is necessary to insert a written communication stating the willingness to proceed with the return together with the refund request and attach the shipping note to prove the purchase. It is also necessary to specify your e-mail and telephone numbers.

LIGHT BLUE OPTICS reserves the right to refuse returns for items that are not in the same condition in which they were received or in the case of returns shipped more than 12 days from the delivery date. The right of withdrawal is understood to be exercised correctly, therefore, if the following conditions are fully met:

  • the products must not have been used, worn, washed or damaged;
  • They must bear the guarantee seal
  • they must have the original tag;
  • the products must be returned in their original packaging, complete with all their accessories. If all the required conditions have been met, the price of the products will be refunded

You will be contacted if your return cannot be accepted because it does not comply with the above conditions. In this case, you can choose to have the purchased products back at your expense. In case you refuse this shipment, we will reserve the right to keep the products and the amount corresponding to the purchase of the products. After receiving your return and checking that all the requirements have been met, you will receive an e-mail confirming acceptance of the return. The refund will be activated in the shortest possible time, once it has been verified that the withdrawal has taken place in compliance with the above conditions. If a discount was applied to the original order, the refunded amount will be recalculated to match the revised order value and the appropriate discount level.

This return policy does not affect your legal rights.